Refund Policy for DialGCC.com

Effective Date: 26-12-2024

At DialGCC, we are committed to providing our customers with a seamless experience. However, due to the nature of our services, which include the publication and promotion of business listings, we do not offer refunds once payment has been processed.

1. No Refunds

Once you have paid for a business listing, subscription plan, or any related service on DialGCC.com, the payment is non-refundable. This includes:

• Standard, Premium, and Featured listing plans.
• Any additional services such as sponsored promotions or social media advertisements.

We strongly recommend that you review the details of your listing, plan, or subscription before completing payment.

2. Cancellation Policy

Although we do not offer refunds, you may cancel or deactivate your account at any time by contacting our customer support team. However, please note:

• Cancellation: If you cancel your account or listing, your listing will remain active until the end of the current billing cycle.
• Deactivation: If you wish to deactivate your listing or business account, it will be removed from our platform, but you will not receive a refund for any unused period.

3. Issues or Disputes

If you experience issues related to the quality or functionality of our services, please contact us immediately at support@dialgcc.com. We will work with you to address your concerns and ensure your satisfaction within the bounds of our policy.

However, no refunds will be issued under these circumstances.

4. Exceptions

In exceptional cases where DialGCC has made a billing error or there is an issue that is our fault (e.g., incorrect billing or double payment), we will evaluate the situation on a case-by-case basis. In such cases, we may consider alternative solutions such as offering credits, adjusting payments, or providing future services.

5. Governing Law

This Refund Policy is governed by the laws of the GCC region, including but not limited to:

• United Arab Emirates (UAE)
• Saudi Arabia
• Oman
• Bahrain
• Qatar
• Kuwait

Any disputes related to this policy will be subject to the jurisdiction of the courts in the GCC region.

6. Contact Us

If you have any questions regarding this Refund Policy or need assistance, please contact us at:

• Email: support@dialgcc.com

By using DialGCC.com, you agree to abide by the terms outlined in this Refund Policy. Thank you for your understanding.