Effective Date: 26-12-2024

Welcome to DialGCC.com. At DialGCC, your privacy is a top priority, and we are committed to safeguarding your personal and business information. This Privacy Policy outlines how we collect, use, protect, and share your data when you use our platform, including your rights and our obligations.

By using DialGCC.com, you accept and agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our platform.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services.

1.1 Personal Information

Personal information is data that identifies you as an individual or relates directly to your business. This includes:

• Account Registration Information: Name, email address, phone number, and password.
• Business Listing Information: Business name, description, address, contact details, and any additional information you provide for your listing.
• Payment Information: Details necessary for processing transactions, such as billing address, payment method, and transaction history. (Note: Sensitive payment details, such as credit card numbers, are processed securely by third-party gateways and not stored on our platform.)

1.2 Non-Personal Information

Non-personal information does not directly identify you and is collected to enhance platform performance. This includes:

• Browser type, device type, operating system, and IP address.
• Pages viewed, time spent on the platform, and other usage statistics.

1.3 Information from Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing behavior, preferences, and interactions with the platform.

2. How We Use Your Information

We use the information collected to provide, manage, and enhance our services, as well as to protect our users.

2.1 Service Delivery

• To create and manage your account.
• To process and publish your business listings.
• To process payments for listing plans and subscriptions.

2.2 Improving the User Experience

• To optimize platform functionality and usability.
• To analyze user behavior and improve features or services based on insights.

2.3 Marketing and Promotions

• To promote your business listings on our social media channels, such as WhatsApp, Instagram, Facebook, and YouTube.
• To send newsletters, promotional offers, and updates about new features or services.

2.4 Compliance and Security

• To verify your identity and prevent unauthorized access or fraudulent activities.
• To comply with applicable legal requirements in the GCC region.

3. Sharing Your Information

Your information may be shared in specific circumstances to facilitate services, comply with legal obligations, or protect our platform.

3.1 Service Providers

We may share your information with third-party service providers, such as:

• Payment Gateways: To securely process transactions.
• Hosting Providers: For data storage and platform maintenance.

3.2 Legal Compliance

We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas or court orders.

3.3 Marketing and Publicity

Approved business listings may be promoted on DialGCC’s official social media pages and channels to enhance visibility.

4. Cookies and Tracking Technologies

Cookies are small files placed on your device to enhance your browsing experience. DialGCC uses cookies for the following purposes:

• Essential Cookies: Required for the platform to function properly.
• Performance Cookies: To understand how users interact with the platform and improve usability.
• Advertising Cookies: To show relevant ads and promotions tailored to your interests.

You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features.

5. Data Security

We implement robust security measures to protect your personal and business information from unauthorized access, alteration, disclosure, or destruction.

5.1 Security Measures

• Encryption of sensitive data during transmission.
• Regular security audits and updates to protect against vulnerabilities.
• Access controls to limit data access to authorized personnel only.

5.2 No Guarantee

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. You acknowledge and accept the inherent risks of sharing information online.

6. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

• Active Accounts: Information related to your account and business listings is retained while your account is active.
• Inactive Accounts: Data may be retained for a reasonable period for legal or operational purposes after account deletion or inactivity.

7. Your Rights

As a user, you have the following rights regarding your personal information:

7.1 Access and Correction

• You can access and update your personal and business information through the DialGCC dashboard.

7.2 Data Portability

• Request a copy of the personal data we hold about you in a structured, commonly used format.

7.3 Data Deletion

• Request the deletion of your account and associated information. (Note: Certain data may be retained for compliance or legitimate business purposes.)

7.4 Opt-Out of Marketing Communications

• Unsubscribe from promotional emails or SMS by clicking the “Unsubscribe” link or contacting us directly.

8. Third-Party Links

Our platform may contain links to third-party websites or services. DialGCC is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

DialGCC reserves the right to update or modify this Privacy Policy at any time. Significant changes will be communicated via email or platform notifications. The updated policy will be effective immediately upon posting.

10. Governing Law

This Privacy Policy is governed by the laws of the GCC region, including but not limited to:

• United Arab Emirates (UAE)
• Saudi Arabia
• Oman
• Bahrain
• Qatar
• Kuwait

Any disputes arising under this policy will be subject to the exclusive jurisdiction of courts within the GCC region.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

• Email: privacy@dialgcc.com
• Phone:
• Address: